Problem With Card

If you see this error message on your TV screen, there is a simple fix you can try.

Problem

Your card arrived damaged in the post or you see the below message on your TV screen.

For your information - There is a problem with your Sky viewing card. Ensure your Sky viewing card is correctly inserted. Call the broadcaster for assistance

Solution

To resolve the problem:

  1. Turn box off and unplug for 30 secs
  2. Ensure old viewing card is in the box
  3. Plug the box back in
  4. Switch the box on and wait 5 minutes to ensure viewing resumes normally
  5. Start the changeover process again
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If your problem isn't resolved
call your digital TV Provider.

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If you're still experiencing problems, please see our frequently asked questions.

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