Problem swapping your viewing card?
Identify and click on the on screen error message on your right for a trouble shooting guide.
Identify and click on the on screen error message
If you don't have the necessary card, are having difficulties with the changeover process, or are experiencing problems with your viewing after replacing your viewing card, please select the message you're seeing on your TV screen from these options:
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Insert New Card
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Problem With Card
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Insert Old Card
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Multiple Cards
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Card Not Recognised
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Card Not Authorised
If you're experiencing problems, please see our frequently asked questions.