Got a question? You may find an answer here.

What's happening?

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We are carrying out an update to your Sky service in the near future. The information we need about your box will allow us to ensure you continue to receive all the services you've subscribed to. Without this information you may be unable to receive some of your channels after the update.

Will my viewing be interrupted?

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Supplying the requested information will ensure that you continue to receive all the services you've subscribed to.

What do I need to do?

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We need you to give us some information from your Sky box, which can all be found in your Settings. You'll see these on your TV screen when you follow the steps we've given you.

Is it easy?

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Yes, and it won't take long. Just follow the simple steps we've given you and then enter the information on our website at skyviewinghelp.com

What will happen if I don't give you the information?

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Without this information you may be unable to receive some of your channels after the update.

What happens next?

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Once we've got the information we need, we'll update your Sky service. Don't worry, it'll happen automatically so you won't even notice and you can carry on watching your channels as usual.