We’re updating your Sky service

If we wrote to you recently or if you've seen a message on your TV screen asking you to provide us with some information about your Sky box, you're in the right place.

We will need to carry out an update to your Sky service in the near future. The information we need about your box will allow us to ensure you continue to receive all the services you've subscribed to. Without this information you may be unable to receive some of your channels after the update.

So to make sure this doesn't happen, please fill in the form below. It's easy to do and won't take long.

If you have Sky Multiroom, please make sure you complete a form for each Sky box in your home.

On screen message On screen message

Getting started

You'll need the information about your Sky box to hand before filling in the form. Find out how to get it here.

Show instructions

How to get information from your Sky box

Have a pen ready to write down all the information we need. Now, switch on your TV and Sky box, and follow these steps:

Step 1

Press Services on your Sky remote.

Step 2
Go to Settings.

Step 3
Go to System Details.

Step 4 Make a note of your:

1. Version Number
2. Serial Number
3. Viewing Card Number
4. Receiver ID

Remember, you’ll need to follow these steps on each Sky box in your home.

Now you're ready to give us this information

Please fill in the form below and press Submit when you're finished.

What happens next?

Once we've got this information, we'll update your Sky service for you. Don't worry, it'll happen automatically so you won't even notice.

Thank you for helping us update your Sky box.

Your details

Your set top box information

(only required if shown on-screen)


To complete your registration, please type the characters you see in the image below and press Submit.


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